LOADOUT Junk Co. ("LOADOUT Junk Co.," "we," "us," or "our") is a locally owned junk removal business serving Greeley, Johnstown, and surrounding Northern Colorado communities. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. By contacting us or submitting your information to us, you agree to this policy.
1. INFORMATION WE COLLECT
We collect only what we need to quote and complete your job:
- Contact information: your name, phone number, email address, and service address
- Job information: a description of the items to be removed, your preferred dates, access details, and any photos you send us
- Communications: messages and call details between you and us, including calls, texts, emails, and Facebook or Instagram messages
- Payment information: the method you used and the amount paid. We do not collect or store full card numbers.
We collect this information directly from you, including through our Facebook and Instagram lead forms. We do not use cookies, tracking pixels, or similar tracking technologies on our website.
2. HOW WE USE YOUR INFORMATION
We use your information only to:
- Respond to your request and prepare your quote
- Schedule, perform, and follow up on your service
- Send appointment confirmations, arrival updates, and service-related messages
- Process payments and keep business, tax, and legal records
- Resolve disputes and protect our business
- Comply with applicable law
3. CALLS, TEXTS, AND EMAIL
By giving us your phone number, you agree that LOADOUT Junk Co. may contact you by call, text message, or email about your quote and service.
- Consent to texts is not a condition of purchasing any service.
- Message frequency varies depending on your job.
- Message and data rates may apply.
- Reply STOP at any time to stop text messages. Reply HELP for help or call us at 970-408-0463.
- Wireless carriers are not liable for delayed or undelivered messages.
- We do not share your phone number or text-message opt-in information with third parties or affiliates for their marketing purposes.
We do not send marketing emails or texts to people who have not contacted us.
4. FACEBOOK AND INSTAGRAM LEAD FORMS
If you submit a form through a Facebook or Instagram ad, Meta Platforms collects and processes that information under its own privacy policy. We receive the information you submit and use it only as described in this policy.
5. PHOTOS
Photos you send are used only to prepare your quote and plan the job. We do not post them publicly. We will ask for your permission before using any photos of your property in our marketing.
6. HOW WE SHARE INFORMATION
We do not sell, rent, or trade your personal information. We share it only:
- With service providers that help us run our business, such as phone, messaging, email, scheduling, and payment tools, and only as needed for those purposes
- When required by law, court order, or government request
- To protect our rights, property, or safety, or those of others
- If our business is sold or transferred, in which case your information may transfer to the new owner
7. PAYMENTS
Payments made by card, Venmo, Zelle, check, or cash are handled by those payment providers or by us directly. We do not store full card or bank account numbers.
8. DATA SECURITY
We use reasonable administrative and practical safeguards to protect your information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
9. DATA RETENTION
We keep your information only as long as needed for the purposes in this policy, or as required for tax, accounting, and legal purposes. After that, we delete it or make it anonymous.
10. YOUR CHOICES AND RIGHTS
You may contact us at any time to:
- Ask what personal information we hold about you
- Correct or update it
- Ask us to delete it, subject to records we must keep by law
- Opt out of calls, texts, or emails
Email junk@loadoutjunkco.com or call 970-408-0463. We will respond within a reasonable time, generally within 30 days.
11. CHILDREN'S PRIVACY
Our services are intended for adults 18 and older. We do not knowingly collect personal information from individuals 17 years of age or younger. If you are 17 or younger, please do not submit your information to us, and ask a parent, guardian, or homeowner to contact us on your behalf. If you believe a person 17 or younger has given us personal information, contact us at junk@loadoutjunkco.com or 970-408-0463 and we will delete it.
12. THIRD-PARTY LINKS
Our website or social pages may link to other sites, such as Facebook. We are not responsible for their privacy practices.
13. CHANGES TO THIS POLICY
We may update this policy from time to time. The effective date at the top shows the latest version. Continuing to use our services after a change means you accept the updated policy.
14. CONTACT US
LOADOUT Junk Co.
Phone: 970-408-0463
Email: junk@loadoutjunkco.com